Jeffrey Ekow Biney, a valued member of WopeCar’s customer support team, describes customer service as a natural extension of his personality. With a passion for helping people, Ekow thrives in his role, solving problems and delivering exceptional service to every client.
Over time, the moments that have confirmed he’s in the right field haven’t been few. They have been countless. Each time a customer walks away satisfied, especially those who come in with tight budgets or unique requests, he feels a sense of fulfillment.
“I’ve helped customers get cars regardless of their budget or the kind of vehicle they needed,” he shares, and that adaptability is what keeps him committed to his work.
Still, the job has its challenges. Ekow admits that rude or disrespectful customers can be tough to deal with, but he doesn’t let those moments define his day. Instead, he leans on good conduct, ethics, and calm professionalism.
“I just smile and relax while giving them the good service they need and want,” he says; a simple but powerful reminder of how grace can defuse even the tensest interactions.
His favorite part of the job is the people; the interactions, the new faces, the connections built over time. Whether it’s a brief exchange or a longer conversation, every customer brings a different energy, and Ekow thrives on that dynamic. For him, WopeCar’s edge isn’t just in the cars or the technology; it’s in accessibility.
“We’re an online car rental service, and that means people can easily find us and book with convenience,” he explains. It’s a modern solution with a personal touch, and Ekow makes sure that personal side shines.
There are times when he goes above and beyond; like when customers need to return cars on Sundays, a day the company typically doesn’t operate.
“I inconvenience myself just to make sure they get the service they need,” he says plainly, as if it’s just part of the job.
And in his mind, it is. That’s what customer care looks like: flexibility, sacrifice, and follow-through.
But even the most committed support specialists keep learning. One interaction that stuck with Ekow was when a customer reminded him of the value of listening.
“I was talking too much, trying to convince them,” he recalls. “But they helped me see that listening first is what really matters.” That experience taught him something new; that good communication is about understanding, not just explaining.
Ekow believes strong communication and quality service go hand in hand.
“When you explain things clearly and make sure the customer’s needs are met, you’re not just helping them. You’re building a lasting relationship.”
For him, staying positive on hard days means remembering why he’s here in the first place.
“I think about my role, smile, and move on with the day,” he says, simply.
Outside work, Ekow is just as curious and outgoing. He enjoys learning new things, meeting people, and trying fresh experiences. Those moments help him unwind and return to work refreshed and ready to serve.
To anyone considering a career in customer service, Jeffrey has clear advice: be patient and make communication your superpower.
“You need all the patience in the world,” he says, “and your communication skills must be sharp.”
Because in this field, empathy and clarity aren’t just helpful; they’re essential.
