WopeCar.com Privacy Policy
Effective Date: June 7, 2025
At WopeCar Ghana ("WopeCar," "we," "us," or "our"), we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy describes how we collect, use, process, and share your information when you use our website, mobile applications, and services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect various types of information from and about you to provide and improve our Services. This may include:
- Personal Identification Information: Name, email address, phone number, physical address, driver's license details, passport/ID number, and other identification necessary for verification and compliance.
- Vehicle Information (for Car Owners/Hosts): Vehicle make, model, year, registration details, insurance information, maintenance records, and photos.
- Transaction Information: Details about rentals you book or provide, payment amounts, and dates.
- Usage Data: Information on how you access and use our Services, such as IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs.
- Location Information: If you enable location services, we may collect precise location data to facilitate car finding and delivery services.
- Communications: Records of your communications with us and with other users through our platform.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our Services, including facilitating car bookings and rentals.
- To process your transactions and manage your accounts.
- To verify your identity and ensure the safety and security of our platform.
- To communicate with you about your bookings, account, updates, and promotional offers.
- To personalize your experience and recommend relevant vehicles or services.
- To improve and develop new features for our Services.
- To conduct research and analysis to understand market trends and user behavior.
- To comply with legal obligations and enforce our terms and conditions.
- To prevent fraud, abuse, and other harmful activities.
3. Information Sharing and Disclosure
We may share your information with third parties in the following situations:
- With Other Users: Limited information necessary to facilitate a rental (e.g., your name to the car owner, car details to the renter).
- Service Providers: With third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., payment processing, identity verification, cloud hosting, marketing).
- Legal Compliance and Safety: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency). To protect our rights, privacy, safety, or property, and that of our users or the public.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
4. Payment Information Security
WopeCar takes your payment security seriously. To ensure the highest level of protection for your financial data:
- WopeCar DOES NOT store your credit card numbers, debit card numbers, bank account details, or any other sensitive payment card data on its servers.
- We utilize Paystack, a leading third-party API payment gateway, to process all payment transactions. Paystack is a secure and reputable payment processor that adheres to the Payment Card Industry Data Security Standard (PCI DSS).
- When you make a payment through WopeCar, your sensitive payment information is directly collected and processed by Paystack. WopeCar receives only a transaction confirmation from Paystack, without accessing or storing your full card details.
- By using our payment services, you acknowledge and agree that your payment information will be handled by Paystack in accordance with their privacy policy and terms of service.
5. Data Security
We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Disclaimers and Limitations of Liability
The following provisions outline disclaimers and limitations concerning the use of WopeCar's Services and related communications. These points are integral to our legal terms of service.
6.1 "As Is" and "As Available" Basis: This website and the information, names, images, pictures, logos regarding or relating to WopeCar are provided “as is” without any representation or endorsement made and without warranty of any kind whether express or implied. The WopeCar services and all information, content, materials, products (including software) and other services included on or otherwise made available to you through the WopeCar services are provided by WopeCar on an “as is” and “as available” basis, unless otherwise specified in writing. You expressly agree that your use of the WopeCar services is at your sole risk.
6.2 Email Communications: Everything in the email and any attachments relating to the official business of WopeCar is proprietary to the company. It is confidential, legally privileged and protected by law. WopeCar does not own and/or endorse any other content. Views and opinions are those of the sender unless clearly stated as being that of WopeCar. The person addressed in the email is the sole authorised recipient. Please notify the sender immediately if it has unintentionally reached you and do not read, disclose or use the content in any way. WopeCar cannot assure that the integrity of this communication has been maintained nor that it is free of errors, virus, interception or interference.
6.3 Content Accuracy: WopeCar attempts to be as accurate as possible. However, WopeCar does not warrant that product descriptions or other content of any WopeCar Service is accurate, complete, reliable, current, or error-free. If a product offered by WopeCar itself is not as described, your sole remedy is to return it in unused condition.
6.4 Disclaimer of Warranties: To the full extent permissible by law, WopeCar disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. WopeCar does not warrant that the WopeCar services, information, content, materials, products (including software) or other services included on or otherwise made available to you through the WopeCar services, WopeCar servers or electronic communications sent from WopeCar are free of viruses or other harmful components.
6.5 Limitation of Liability: In no event will WopeCar be liable for any damages including, without limitation, indirect or consequential damages, or any other damages whatsoever arising from the use or in connection with such use or loss of use of the site, whether in contract or in negligence. To the full extent permissible by law, WopeCar will not be liable for any damages of any kind arising from the use of any WopeCar service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through any WopeCar service, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.
7. Your Rights and Choices
You may have certain rights regarding your personal information, depending on your location and applicable laws. These may include the right to:
- Access and obtain a copy of your personal data.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data.
- Object to or restrict the processing of your data.
- Withdraw your consent (where processing is based on consent).
To exercise any of these rights, please contact us using the information provided below.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Services after any modifications signifies your acceptance of those changes.
9. Contact Us
If you have any questions about this Privacy Policy, your personal information, or our data practices, please contact us at:
Email: support@wopecar.com
Address: Imppact hub 1aap Otswe Street, Accra, Ghana
Website: wopecar.com
