When Benjamin Anso joined WopeCar’s customer support team, he wasn’t new to working with people but he had found a place that reignited his passion for meaningful service.
His journey into customer service began back in 2019 during his national service at Ecobank. Though he studied accounting, his role involved direct customer interaction answering questions, solving problems, and handling inquiries.
“I realized then that I genuinely enjoyed helping people. That interaction, that impact, meant something to me,” he says.
After a brief stint in auditing, Benjamin returned to his true passion when he joined WopeCar. It felt like a return to purpose.
Since then, every day at WopeCar has been a chance to make a difference. One moment that stood out? Helping a customer who was frustrated by a persistent issue.
“I took time to listen, worked through the problem, and found a clear solution. His joy and relief were so genuine. That was when I knew I was in the right place,” he shares.
But it’s not always easy. One of Benjamin’s biggest challenges is managing customer expectations when company policies limit what can be offered. His approach?
“Stay calm, stay kind, stay focused. Explain the ‘why’ clearly and always look for alternatives. People just want to feel heard and if you show that, they’ll meet you halfway.”
What he enjoys most about his role is the diversity of people he engages with every day.
“No two customers are the same. Adapting your communication style, connecting with people from different walks of life; that’s fulfilling.”
Benjamin once went above and beyond when a customer needed a car delivered earlier than standard scheduling allowed. By coordinating with the driver and rearranging logistics, he made it happen.
“The customer was thrilled. And I was proud. We didn’t just meet expectations, we exceeded them.”
He believes what sets WopeCar’s service apart is a strong emphasis on emotional intelligence, professionalism, and going the extra mile.
“We’re not just resolving issues. We’re building relationships.”
On tough days, Benjamin stays motivated by remembering the purpose of his work.
“Every challenge is an opportunity to grow. You have to remember the bigger picture; you’re helping someone.”
His advice to anyone considering a customer service career is clear:
“Go for it but only if you have the patience, empathy, and heart for it. The human connection is everything.”
